Welcome to the Wiener Möbelpacker FAQs

Your trusted partner for relocations!

Why you should choose us!

The Wiener Möbelpacker is a leading moving company based in the enchanting city of Vienna, Austria. We take pride in establishing ourselves as experts in the field of furniture transport and serving our customers both in Vienna and across Europe. Our dedicated team consists of highly skilled professionals who are committed to providing you with the best possible moving experience. We understand the invaluable value of your belongings and therefore handle them with the utmost care to ensure a smooth and stress-free move.

Our years of experience have taught us that every move is unique. We have developed the ability to adapt flexibly to the specific needs of our customers. Our reliability is evident in the timely execution of our services and the respectful handling of your valuable possessions. Our ultimate goal is to make our customers happy. We listen attentively and accommodate individual preferences to ensure a seamless move.

Frequently Asked Questions

1. What services do you offer?

We offer a wide range of services, including relocations for individuals and businesses, packing services, furniture assembly and disassembly, storage options, and more. Feel free to reach out to us to discuss your specific needs.

2. How much does a move with Vienna Furniture Packers cost?

The costs of a move vary depending on the scope and distance. Contact us for a free and non-binding price inquiry, where we can learn more about your requirements and provide you with a tailored offer.

3. What sets you apart from the competition?

With over 20 years of experience, we can offer our customers a top-level moving service. Professionalism and friendliness are part of our standard approach. Transparent cost estimates without hidden fees guarantee an affordable move. All our offers are provided in writing to ensure your peace of mind.

4. How is the payment process conducted?

For private customers, payment is made in cash after the job is completed. You will receive a delivery receipt confirming payment, and the invoice will be sent to you via email afterward. Companies can pay via bank transfer.

5. When is a heavy item surcharge applied?

A heavy item surcharge is applied for weights exceeding 80 kg (per individual item). The amount depends on the actual weight and the number of floors involved. For items such as pianos, heavy display cases, safes, etc., we kindly request a telephone inquiry.

6. What can I do to expedite the moving process?

Of course, customers can assist with the move. You can help with carrying small items or even disassemble furniture in advance. By providing assistance, the moving process can be expedited, saving you money as a customer

7. Is assembly and disassembly included in the price?

Disassembly and assembly of standard furniture are included in the price. For kitchen disassembly and assembly or carpentry work, we can provide you with our carpenter. Additionally, we offer painting services and final cleaning.

8. Are appointments fulfilled punctually?

We start our work every day at 8 AM and make efforts to arrive promptly at the customer’s location. For appointments that don’t start on the hour, there might be delays if the moving team is still at other customers’ locations. We appreciate your understanding.

9. Is the move insured?

You can opt for additional insurance. Cost? 5 per mille of the insurance value. It covers all damages during transport. We kindly ask our customers not to transport valuables, money, or important documents with the goods being moved. Theft of such items is not covered by the insurance.

10. When is a cancellation fee applicable?

Cancellation is free up to 48 hours before the scheduled move. Within 48 hours, a minimum booking time of 2 hours will be charged.

Contact us today!

If you need a professional and reliable moving service, don’t hesitate any longer! Vienna Furniture Packers are here for you with our comprehensive range of services and dedicated team. We invite you to reach out to us directly to discuss your move and receive a customized quote.

Our friendly and knowledgeable team is available to answer your questions and schedule a moving date. You can reach us by phone, email, or through our online contact form. We take the time to understand your needs and provide a tailored solution that fits your requirements and budget.

Contact us today for more information and a no-obligation quote. We look forward to assisting you with your upcoming move – at Vienna Furniture Packers, your belongings are in the best hands!

FAQs

+43 (1) 944 85 12 +43 676 612 33 30

info@wienermoebelpacker.at

Felberstraße 14-16 / Stiege 7 / 18
A – 1150 Wien, Österreich

Mo-Fr: 08:00-18:00